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Birth Certificate may now be Obtained in the UAE via WhatsApp

Birth Certificate may now be Obtained in the UAE via WhatsApp

Citizens and permanent residents of the UAE can now quickly get birth certificates. The Ministry of Health and Community Protection provides birth certificate issuance using the WhatsApp messaging application. The Ministry of Health and Prevention (MoAHP) declare that UAE nationals and residents may now get birth certificates for their children using the Facebook-owned texting app WhatsApp. MoHAP displayed a variety of innovative services at GITEX Global 2021, which began on October 17.

The new WhatsApp service has effectively satisfied consumers’ demands at a faster speed, taking advantage of the rising usage of social media applications. The new service will improve public communication channels by utilizing a seamless and streamlined approach based on sophisticated technology. The service was created in accordance with worldwide best practices to protect users’ Privacy, with all messages being encrypted to provide the most significant levels of security and dependability.

Aim of GITEX Smart Services

  1. The new service improves the general public’s customer experience and communication channels by utilizing contemporary technology and seamless, simplified operations based on global best practices.
  2. It is also consistent with the ministry’s strategy to promote prudent government goals.

Main characteristics of Smart Services

The following are some of the main characteristics of Smart Services:

  • Artificial intelligence-powered Virtual Assistant

The ministry demonstrated its artificial intelligence-powered virtual assistant, which can learn about the requirements of clients based on their questions. It can then reply efficiently and adequately to transactions. The virtual assistant may also identify between registered users and engage with the client based on the information supplied, access stored data from the user’s profile, and conclude the discussion interactively. Virtual assistants may recognize registered users based on the information provided, communicate with consumers, access stored data from user profiles, and conclude interactive discussions.

  • Protects user’s Privacy

The service protects users’ Privacy by encrypting all messages sent and received.

  • Smart transformation

Participating in GITEX Technology Week is another opportunity to display the ministry’s most innovative services designed to assure the comfort and pleasure of its consumers. The ministry has created a variety of online services and smart applications to make it easier for clients to access its various services.

  • Analyze data to process transactions

The new feature uses artificial intelligence techniques to react to client questions via the “virtual assistant,” which can learn and interpret their requirements based on their inquiries. The virtual assistant may also analyze and assess client demands based on available data, then make the required decisions to answer and react appropriately to their queries and execute transactions promptly.

  • Customized transaction processing

The ministry will react to customer questions using virtual assistants that may learn and comprehend the requirements of residents based on consumer inquiries utilizing new artificial intelligence technologies. The virtual assistant may also assess and evaluate client demands, make the required judgments, correctly answer and react to customer queries, and conveniently execute transactions based on available data.

  • Differentiate Registered Users

It may also differentiate registered users and engage with the customer depending on the information supplied, access saved data from the user’s profile, and conclude the discussion engagingly.

  • Enhancing Customer Satisfaction

The service of producing birth certificates via WhatsApp has aided in developing customers’ experiences and meeting their demands efficiently and quickly, taking advantage of the rising use of social media applications and their simplicity of use. It is part of the ministry’s continuous efforts to provide quick and effective services while also making transactions easier to complete, saving time and effort.

You may want to know: How to Register a Child’s Birth in Dubai

Significance of Smart Services at GITEX Global

  1. People are taking advantage of the growing usage of social media applications and their simplicity to enhance the customer experience and efficiently and rapidly satisfy consumer demands.
  2. It is the ministry’s continuing attempt to deliver quick and effective services while also making transactions easier. It’s done as part of a more significant attempt to save time and effort.
  3. To make it easier for consumers to access the ministry’s many services, the ministry has created a variety of online services and innovative apps. The interactive discussion via WhatsApp may also help consumers who are looking for other services.

CONCLUSION

To make it easier for consumers to access the ministry’s various services, the ministry has developed various online services and smart apps. The ministry is doing all possible to consolidate its digital systems as part of its continuous efforts to assist the smart transformation process, in which it has achieved significant progress. This service is a part of the ministry’s continuous efforts to provide quick and effective services while also making transactions easier to complete, saving time and effort.

Please do not hesitate to contact HHS Lawyers and Legal Consultants if you want to learn more about the smart services launched by the Ministry of Health and Prevention (MoHaP) at GITEX Technology, including the service of issuing birth certificates through WhatsApp.

M. Al Khairy, LL.B. is a Senior Partner of HHS Lawyers in UAE. Practicing law for almost a decade, he has in-depth knowledge on UAE legislation with particular expertise on legal drafting, contract drafting, labor disputes, family law, and regulatory compliance for business organizations. Al Khairy also provides counsel on legal rights and obligations in the UAE to clients, including individuals and businesses subject to investigation or prosecution under Criminal Law by major regulators. Read more